88fb's Privacy Policy — Your Information Is Safe With Us
This policy provides a detailed description of how your personal information is collected, stored, and protected on the 88fb platform.
Introduction & Purpose of the Policy
88fb ("we", "our", or "platform") is committed to providing a safe and enjoyable mobile gaming experience for players in Bangladesh. This Privacy Policy ("Policy") explains how we collect your personal information, the purposes for which we use it, where we store it, and the measures we take to protect its confidentiality.
When you visit the 88fb website (https://88fb.mom), create an account, or use our services, you are agreeing to the terms of this Policy. We ask that you read this Policy carefully before you begin using our services.
This Policy has been prepared in accordance with international best practices on user rights and data protection. 88fb uses SSL encryption technology to keep your sensitive information secure.
What Information We Collect
Personally Identifiable Information
We collect the following information for account registration and management:
- Full name and date of birth (for age verification)
- Mobile number and email address
- Banking and payment details (bKash, Nagad, Rocket, or bank account)
- National ID card or passport details for identity verification
- Any support messages or communication records you provide
Automatically Collected Information
The following information is collected automatically while you use our platform:
- IP address and device type
- Browser details and operating system
- Login times, gaming activity, and transaction history
- Information collected via cookies and similar tracking technologies
- Your preferred games and betting type
How Your Information Is Used
Purposes for Using Information
88fb uses the information we collect for the following specific purposes:
Account verification and management: Confirming your identity, keeping your account secure, and completing the age verification (21+) process.
Transaction processing: Completing deposits and withdrawals and confirming payments via bKash, Nagad, Rocket, or bank transfer.
Customer support: Resolving your issues and providing assistance via 24/7 live chat and email.
Fraud prevention: Detecting and preventing unauthorized access, money laundering, and fraudulent activity.
Service improvement: Analyzing user experience to make the gaming platform more advanced and user-friendly.
Relevant notifications: Keeping you informed about bonus offers, promotional information, and important policy changes.
Data Storage and Security Measures
Security Technology and Practices
88fb applies industry-leading security measures to protect your information. Our platform uses SSL (Secure Socket Layer) encryption technology, which keeps all data transmitted between your browser and our servers encrypted.
Our data storage and security framework ensures the following:
- Your password is stored as an encrypted hash — we never see your password directly.
- Payment details (bKash number, bank account) are held in separate encrypted storage.
- Firewalls and intrusion detection systems are active to prevent unauthorized access.
- System security is regularly audited and reviewed.
- Staff access to data is restricted according to role.
- In the event of a data breach, users are notified promptly through a defined process.
Your own role in securing your account is also important. We advise that you use a strong password, do not share your login details with third parties, and contact our support team immediately if you notice any suspicious activity.
Data Retention Period
We retain your information only for as long as necessary. Generally:
- Information for active accounts is fully retained for the duration of the account.
- Even after an account is closed, transaction history may be kept for a defined period to meet legal obligations and financial record requirements.
- Information used for promotional communications is deleted when you withdraw your consent.
- Information related to fraud or dispute investigations is retained until the conclusion of that investigation.
Disclosure of Information to Third Parties
When and With Whom Information Is Shared
88fb never sells your personal information or provides it to third parties for advertising purposes. However, sharing limited information may be necessary in certain circumstances:
- Payment processing providers: Information required to complete transactions via bKash, Nagad, Rocket, or bank transfer is sent to the relevant financial institution.
- Technology service providers: Necessary information may be shared with trusted technology partners for managing game software, security, and platform infrastructure — they are bound by strict confidentiality agreements.
- Legal obligations: Where disclosure of information is legally required under a court order, government directive, or applicable law, we are obliged to comply.
- Fraud prevention: Information may be provided to relevant authorities for the purpose of detecting fraud and investigating possible criminal activity.
In each of the above cases, we ensure that only the minimum necessary information is shared and that the receiving party is committed to taking appropriate measures to protect that information.
Cookies and Tracking Technologies
What Cookies Are and Why We Use Them
Cookies are small text files stored on your device that retain information about your visit. 88fb uses the following types of cookies:
- Essential cookies: Required for maintaining login status, security verification, and running the core functions of the platform.
- Functionality cookies: For remembering your language, game preferences, and other settings.
- Analytics cookies: For collecting anonymous statistics to understand how the platform is used and to improve our services.
You can disable cookies through your browser settings. Please note, however, that disabling essential cookies may prevent some core platform functions from working correctly.
Your Rights Regarding Your Information
User Rights
88fb believes you should have full control over your personal information. To that end, we provide you with the following rights:
Right to access: You have the right to know what information we hold about you and to receive a copy of it.
Right to rectification: If any of the information we hold about you is incorrect, you can request that it be corrected.
Right to erasure: In certain circumstances, you can request that your information be deleted, though complete deletion may not be possible where legal obligations exist.
Right to object to processing: You have the right to object to marketing communications or the processing of non-essential information.
Right to data portability: You can request your personal information in a commonly used and machine-readable format.
Right to restrict processing: In certain circumstances, you can request that the processing of your information be temporarily suspended.
If you wish to exercise any of these rights, please contact our support team. We are committed to responding to your request as quickly as possible.
Protection of Minors' Information
Age Verification and Child Protection
88fb strictly prohibits anyone under the age of 21 from using the platform. We do not knowingly collect personal information from minors.
Age verification is mandatory at the time of account registration. If we become aware that a minor is using our platform, we will immediately close that account and delete the associated information.
If you suspect that a minor is using our services, please let us know at [email protected].
Policy Changes and Updates
Process for Policy Updates
88fb may review and update this Privacy Policy from time to time. If changes are made, we will publish the updated Policy on the website and note the "Last Updated" date at the top of the Policy.
For significant changes, we will send a notification to your registered email. Continued use of the platform after an update will be taken as your agreement to the revised Policy. We therefore recommend checking this page regularly.
If you have any questions or concerns about this Policy, please contact us.
Privacy Contact
Contact Us
Whether you have a question about this Privacy Policy, want to exercise your rights regarding your information, or want to raise a concern, our support team is available 24/7.
Live Chat: Speak directly in Bengali or English via the live chat feature on the website.
Email: [email protected]
We will do our best to respond to your request as quickly as possible.